A post on the World of Warcraft

Legion Feedback

Idgie Threadgoode: See, now is a time for courage. I guess you already know that there are angels masquerading as people walking around this planet and your mom was the bravest one of those.
Fried Green Tomatoes


Legion Feed Back

We, as players, have an avenue to giving feedback on how we are playing our game. It is in the forums and, I suppose, via Twitter.

The response to feedback might be a quiet hotfix which could go un-noted or a “blue” response in the forums or in the Developers Q&A, of which the most recent one is here.

There can also be a rare follow up to the Q&A in the forums as noted here. In this case, specifically to Warlocks and how pissed-off they are.

Also note that 90% of the players do not know that the forums even exist.

I read with interest the post by Misdirections called Tantrum Tactics and I agree completely.

The thorn in my side (with apologies to St. Paul) is that I watch Mr. Watcher and Mr. Lore complain about the forums and try (unsuccessfully) to tell us what is “good” feedback and what is “bad” feedback. This is because, I feel, that they have not asked the right questions!

“Give us your feedback on Warlocks”, they might say. And they will open a forum page for feedback. This is so beyond a general question, it is almost a universal question and invites comments with a very broad range. I think that they are smarting from the volume of bitter invective for the most part because they did not ask the question that they wanted feed back on.

If they had opened a Destruction Warlock Combat Mechanics page, the volume of responses would have been reduced by at least a third. And the volume would be even less as it is not about anything except combat mechanics.

Clearly I know almost nothing about Warlocks. But I can see that having a Hunter Feedback page without dividing (at minimum) melee and ranged that the replies will be staggering in shape and form.

Even with the bile and invective, one can see that the players want to help. The players are willing to take a tough road by entering in the forum scene and try to articulate their concerns. Not shaping a decent question leaves the players spinning, lost and eventually angry at the lack of an obvious response.

At least say, “We will review the responses in bulk in three months and collate all the information and then make a targeted response. Our goal is patch 7.2”. Let us know when and if our work is being looked at.

The players blow up and become louder and louder. They have stepped into a murky trap of a poor request for feedback; so generalized that way too many are responding about things the developers have no interest in changing because the players simply do not know the question.

It is on Blizzard, not the players.

We expect a professional response and considered actions whether the player base is an angry mob or a patient group of repentants. We need Mr. Watcher to not look smug because the Launch went well and not see him try to be “cute” with replies. If the call for feedback is about information gathering then we need to know the parameters of the discussion.

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