Legion Feedback

Idgie Threadgoode: See, now is a time for courage. I guess you already know that there are angels masquerading as people walking around this planet and your mom was the bravest one of those.
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Legion Feed Back

We, as players, have an avenue to giving feedback on how we are playing our game. It is in the forums and, I suppose, via Twitter.

The response to feedback might be a quiet hotfix which could go un-noted or a “blue” response in the forums or in the Developers Q&A, of which the most recent one is here.

There can also be a rare follow up to the Q&A in the forums as noted here. In this case, specifically to Warlocks and how pissed-off they are.

Also note that 90% of the players do not know that the forums even exist.

I read with interest the post by Misdirections called Tantrum Tactics and I agree completely.

The thorn in my side (with apologies to St. Paul) is that I watch Mr. Watcher and Mr. Lore complain about the forums and try (unsuccessfully) to tell us what is “good” feedback and what is “bad” feedback. This is because, I feel, that they have not asked the right questions!

“Give us your feedback on Warlocks”, they might say. And they will open a forum page for feedback. This is so beyond a general question, it is almost a universal question and invites comments with a very broad range. I think that they are smarting from the volume of bitter invective for the most part because they did not ask the question that they wanted feed back on.

If they had opened a Destruction Warlock Combat Mechanics page, the volume of responses would have been reduced by at least a third. And the volume would be even less as it is not about anything except combat mechanics.

Clearly I know almost nothing about Warlocks. But I can see that having a Hunter Feedback page without dividing (at minimum) melee and ranged that the replies will be staggering in shape and form.

Even with the bile and invective, one can see that the players want to help. The players are willing to take a tough road by entering in the forum scene and try to articulate their concerns. Not shaping a decent question leaves the players spinning, lost and eventually angry at the lack of an obvious response.

At least say, “We will review the responses in bulk in three months and collate all the information and then make a targeted response. Our goal is patch 7.2”. Let us know when and if our work is being looked at.

The players blow up and become louder and louder. They have stepped into a murky trap of a poor request for feedback; so generalized that way too many are responding about things the developers have no interest in changing because the players simply do not know the question.

It is on Blizzard, not the players.

We expect a professional response and considered actions whether the player base is an angry mob or a patient group of repentants. We need Mr. Watcher to not look smug because the Launch went well and not see him try to be “cute” with replies. If the call for feedback is about information gathering then we need to know the parameters of the discussion.

Feedback in WoW’s Alpha

Feedback in and for WoW

Too Long, Didn’t Read: Ask from me what you want and I’ll give it to you.

Celestalon is a (or the?) Technical Game Designer for WoW. He recently endorsed a blog posting on his Twitter account. It is called Brewmasters Are In: How To Get Back Into Giving Feedback! by a very smart writer: Brewing Mastery.

Give it a read, it is good stuff. The writer makes some good points of not using slang terms which can be unhelpful. On the context of our work and about ‘anchoring bias’; it is a very thorough and well thought-out article. Bravo.

Story Time
For over two decades, I attended a weekly meeting of artists for the purpose of getting feedback. A writer might have two pages, a choreographer might show three minutes of work, a composer might play a section, a poet might read out loud. It was pretty open and interesting.

If someone were to stand in front of the group and do their stuff, everyone would say “I like it”. It takes balls to show your work. We learned very early on that if you wanted to show your work, you had to say what you wanted feedback on.

For example: an author is writing a detective novel with a gruesome murder scene. If he presents his work with no direction to the group, I think everyone would zero in on the blood, stab wounds, etc. But, this author needs and wants feedback on the pacing of the work. He knows it is bloody, he needs to know if his clipped writing style is working for the scene.

The artist has to ask for feedback about a specific thing; transition between phrases, spacing or language (for example) to get meaningful information.

In the recent 3/30 Alpha Build Design Notes:

New Specialization Unlocked – 1 more additional specialization is ready for testing. We’d love any and all feedback about gameplay, artifact quest line, abilities, etc.

Brewmaster Monk – Note: The designs of the enemies you fight in this questline are still incomplete. Also note, Brewmasters are likely very overpowered in this build; we plan to increase the base recharge time of Ironskin and Purifying Brews substantially in the next build.

I think the information on feedback asked for is very good. But, having read Brewing Mastery, I now think that the designers need to be much more specific on what they want the testers to hone in on.

It must be a huge and very broad community with an incredible range of players. Asking for feedback about what the designers need to know is key!